Digital product support

My download email hasn't arrived

Check your spam or promotions folder first — that is where it is about 90% of the time.

If it still is not there, email us from the address you ordered with and we will resend everything. You do not need an order reference.

I can't duplicate the Notion template

You need to be signed in to Notion first. If you open the link while signed out, the Duplicate button will not appear.

Sign in at notion.so, open the template link again, and the Duplicate button will be in the top-right corner.

I duplicated it but it looks empty

Notion sometimes takes a moment to copy larger templates with several databases. Give it thirty seconds and refresh.

If it is still empty, delete the copy and duplicate it again — this almost always resolves it.

I can't find an order I made

Your confirmation email contains a link straight back to your downloads. You can also enter your order reference on the My IndiePlan page.

Something in the template is broken

Tell us which product and what is not working, and include a screenshot if you can. We will either fix it or send you a corrected version.